Return/Refund Policy

Refund Policy

1. Eligibility for Refunds

  • Refund requests must be made within 14 days of purchase.
  • Products eligible for a refund must not have been downloaded or accessed.
  • Customized templates or personalized documents are non-refundable unless there is a defect or error caused by us.

2. How to Request a Refund

To request a refund, please email us at admin@crafteddocs.com with the following details:

  • Your order number.
  • The reason for the refund request.

We aim to process all refund requests within 5-7 business days.

3. Conditions for Refund Approval

  • The product must meet the eligibility criteria.
  • Proof of purchase is required.

Order Policy

1. Order Processing

Orders are processed immediately upon payment confirmation. You will receive a confirmation email with a download link or access details for your purchased templates.

2. Payment Methods

We accept major credit cards, debit cards, and PayPal. All transactions are processed securely.

3. Delivery of Digital Products

  • All products are delivered digitally via email or download link.
  • If you encounter issues accessing your purchase, contact us at admin@crafteddocs.com.

4. Changes or Cancellations

Since our products are digital, cancellations or changes are not possible once the order has been processed.

5. Taxes and Fees

Prices displayed on our website exclude applicable taxes or fees. These will be calculated at checkout based on your location.

Contact Us

If you have any questions about this Refund and Order Policy, please reach out to us at admin@crafteddocs.com.

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